FAQ

Creating an account is fast. Click "Sign Up," enter your email, create a password, and complete basic profile details. An email verification step is required to activate your account and to receive the no-deposit welcome bonus. Keep your information accurate; you’ll need it later for KYC verification if you request a redemption. If you have trouble receiving the verification email, check spam folders or contact support@play1upcasino.com.

New players receive a No Deposit Welcome Bonus credited automatically: "20,000 GC + 2 SC Free." There’s also a First Purchase Offer: buy the $9.99 package to get 300,000 Gold Coins plus 30 Sweeps Coins. Daily Login Rewards add 5,000 Gold Coins and 0.30 Sweeps Coins when you log in. Mail-in requests for the Alternative Method of Entry provide 2 Sweeps Coins per approved request. All bonus promotions are subject to terms and conditions and state restrictions, so review those before claiming.

No codes are required. The No Deposit Welcome Bonus is credited automatically after you register and verify your email. Purchase-based bonuses, like the First Purchase Offer, activate after the eligible transaction. Always check the bonus terms for eligibility rules and any state restrictions.

Deposits are handled as purchases using MasterCard or Visa in US dollars. Gold Coins are tied to purchases, while Sweeps Coins are the promotional currency that can be redeemed after playthrough requirements are met. To request a redemption, you must have at least 100 Sweeps Coins. Redemption requests typically process in 72 hours to 10 business days, and payouts require successful KYC verification. Follow the on-site prompts and reach out to support if a transaction needs clarification.

Sweeps Coins (SC) come with a 1x playthrough requirement. That means you must wager promotional SC at least once in SC mode before those Sweeps Coins become eligible for redemption. Gold Coins (GC) are for play money and cannot be cashed out. Wagering rules apply across eligible games in SC mode, and bonus terms specify any game restrictions or contribution rates. Read the promotion’s terms and conditions before you play.

1UP Casino offers a range of popular US-style casino games: slots, blackjack, roulette, video poker, craps, and select live dealer titles. Software partners include Betgames, Betsoft, Bgaming (Softswiss), Dragon Gaming, Iconic21, KA Gaming, NetGaming, and Popiplay. Game availability can vary by device and state, and some titles may only be available in GC or SC mode depending on licensing and platform rules.

1UP Casino operates as a sweepstakes casino model within the United States. Access is limited in certain states; service is restricted in California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia. The platform follows internal compliance and KYC procedures to meet applicable laws, but availability and legal status can vary by jurisdiction. If you’re unsure, contact support before playing.

KYC verification is required before any prize redemption. You’ll be asked to provide identity documents, such as a government-issued ID and proof of address, to confirm your identity and protect your account. Upload documents through the secure verification portal in your account. Processing times vary, so submit documents early if you plan to redeem Sweeps Coins. Support can guide you through acceptable document formats and next steps.

For technical issues, first clear your browser cache, try a different browser, or use the mobile app if available. Ensure your device and browser are updated. If problems persist, use the on-site live chat for the fastest assistance, or email support@play1upcasino.com with screenshots and a detailed description. Include your account email and the steps you took so support can diagnose the issue quickly.

If you feel you need help controlling play, contact support to learn about account options. The support team can explain any available tools such as deposit limits, cooling-off periods, or account suspension. If you believe you have a gambling problem, seek advice from recognized support organizations and consider self-exclusion. Promos and bonuses should be used responsibly; review their terms and set limits that fit your budget.

1UP Casino uses industry-standard security measures, including SSL encryption, to protect data in transit and secure payment processing. Personal information is handled under privacy policies and stored on protected systems. You should protect your account by using a strong password, enabling any available account security features, and not sharing login details. If you suspect unauthorized access, contact support immediately.